Work at Home Customer Support Jobs: AT&T Hiring – Work from Home

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June 7, 2021 By Lisa Mills

*This post may contain affiliate links. I only share opportunities that I truly believe will benefit my readers. Disclosure.

AT&T is hiring work at home customer support agents in the following U.S. states: CO, ID, MT, ND, NM, UT, IA, and NE. Training for these home-based jobs takes place online from home.

Compensation for these wok at home customer support positions starts at $15.69 per hour.

From the company:

“We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career growth. In addition to the hourly wage, representatives can make up to 300% of their monthly target incentive, which equals up to an additional $3000/month. We also offer a competitive compensation package.”

Requirements (from work-at-home job listing):

  • Specific job assignments may require day, evening, weekend or holiday hours.

  • Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.

  • Be available, accessible and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company.

  • Occasional overtime may be required.

  • Ability to complete all required training in a virtual environment inclusive of required knowledge checks as determined by the Company.

  • Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.

  • Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.

  • Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.

  • Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.

  • Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.

  • Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These virtual meetings and routines may include, but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coachings, disciplinary actions, training, investigatory meetings, grievances, etc.). These virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company.

  • Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring,

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