Careers at Apple - Apple At Home Advisor (IE)

Quick Read

That’s what you’ll do every day as an Apple At Home Advisor.
When people contact us for help, an At Home Advisor is often the one who responds.
Are you our next At Home Advisor?
At Home Advisor Opportunities Apple offers different kinds of at-home roles.
At Home Advisor As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support.

Careers at Apple - Apple At Home Advisor (IE)

Make your passion your profession. If you love exploring the ways technology helps you do all your favorite things, you’ll probably be great at sharing your knowledge with others. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people. Watch the video about At Home Advisors Want to search for a job now? Get started Genuine, homemade support. When people contact us for help, an At Home Advisor is often the one who responds. From your own home, you’ll be their human connection to Apple: friendly, thoughtful, and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access the wonder they’ve come to expect from Apple. And every time you save someone’s day, you’ll be amazed by what it does for yours. Your home. Now open for business. Comfort, convenience, and a no-hassle commute are all reasons people like to work from home. But if it sounds casual, make no mistake — this is a professional role. You’ll need a quiet, distraction-free work space with a door you can shut, an ergonomic chair, a desk for the iMac (and headset) we’ll provide, and your own network connection. Working from home isn’t for everyone, but if you’re confident, disciplined, and self-motivated, home can be a place where work and life don’t clash — they collaborate. We’ll train you to be the best. You’ll get paid as you learn Apple technologies and get familiar with our approach to customer conversations, guided by a live instructor through an online program. You’ll be well connected. A network of coworkers is always there for you, and you’ll keep in touch with your team and manager through video conversations and chat tools. Being part of Apple isn’t the only benefit. All At Home Advisors — even those who work part-time — receive a robust benefits package, including product discounts and paid time away. We also have all kinds of resources to promote your career development. And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet. Paid Time Away Product Discounts Career Growth We expect everything from an Advisor that our customers do. For years, Apple has been recognized as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers, and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor? Get noticed. Get better. Get ahead. Is this where you want to begin your career with Apple, or where you want to end up? Either way, we’re committed to helping employees explore their potential. You’ll get regular coaching and mentoring to help you sharpen your skills. And you’ll gain valuable experience to help you succeed in practically any job, at Apple or beyond. At Home Advisor Opportunities Apple offers different kinds of at-home roles. See which matches your experience best. At Home Advisor As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Find At Home Advisor jobs At Home Team Manager You’ll be responsible for providing daily supervision and promoting the development of At Home Advisors. Like our Advisors, you must be customer focused, self-motivated, and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular online meetings and coaching sessions. Find At Home Team Manager jobs At Home Area Manager You’ll supervise a set of Team Managers overseeing our At Home Advisors. You’ll ensure that they’re all doing what it takes to resolve customers’ issues with products and services in a customer-focused manner. You’ll supervise each Team Manager’s performance and development, with regular meetings and coaching sessions. And you’ll be expected to provide business-level consulting and deliver results based on business requirements. Find At Home Area Manager jobs
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