Today we look at Whitepaper on ShipStations Guide to impact of delivery experience on customer satisfaction.
The sharp increase in online shopping in 2020 has made the delivery experience more influential. It’s the final interaction consumers have with retailers, so greatly impacts the overall ecommerce experience and repeat purchase decisions.
ShipStation surveyed over 500 ecommerce customers across the UK to better understand how events in 2020 have reshaped their delivery expectations.
This Guide provides you with insight into ShipStation’s findings and delivery experience strategies you can implement to increase customer conversion, satisfaction, and retention.
Our key findings include:
- Online shopping is up 31% this year, with 60% of consumers attribu
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