The Royal Mail fiasco on Monday without doubt disrupted shipping for many online sellers and eBay have recognised this, and to ensure you are not adversely affected, eBay will automatically protect your performance.
If you missed what happened, The Royal Mail fiasco started shortly before 9am when they said that they were investigating Click and Drop issues. They announced that orders are showing the incorrect status and announced that the service would be ‘briefly’ placed into maintenance mode while they investigated. This turned into an all day affair with full service not resumed until gone 9pm at night.
We don’t know what the cause was and based on suspending the service at 9am it’s likely that issue started earlier, potentially even on Sunday so issues might have been present for even longer than the 12 hour outage that we know of. What we do know is that this incident was unlikely to be related to the two issues they had the previous Friday and Tuesday when they couldn’t collect Amazon orders as on both occasions they indicated that this was an issue on Amazon’s side. There was no apportioning of the blame to a third party company for the all day outage.
eBay’s commitment to protect you from Monday’
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