Watch out for eBay, Etsy, and Facebook Marketplace: There are new kids who are getting a lot of attention.
More and more buyers and sellers are looking to Mercari for lower rates and ease of sale.
If you’re considering buying and selling second-hand household items, clothing, jewelry and crafts, Mercari’s popularity has skyrocketed in the last few years, entering the golden time with an advertisement for the 2021 Super Bowl.
However, it has generated thousands of complaints from unfortunate users, and a woman in northern Kentucky says she needs to be careful.
Not a super experience
Despite the flashy Super Bowl ads, Camisole Lips had no great experience buying vintage jewelery.
She says the seller sent the wrong size ring.
“I tried it on as soon as I took it out, but it didn’t fit,” said Philips.
She says she confirmed the mistake with a ring sizer.
“It’s not fair,” she said. “It should be a certain size, but the half size is strange.”
She was unable to refund or exchange.
She wrote it down as a loss, and then the second vintage sterling silver ring she ordered turned out to be a cheap replica.
“It wasn’t vintage. It wasn’t sterling silver,” she said.
She sent it back to the sender, but said she could only hear crickets accordingly.
“It was sent back by me, but I didn’t get a refund, and they acted as if it never happened,” she said of Mercari.
BBB has a good rating, but there are many complaints
The· Better business bureau Gives a rating of “A” to Mercari owned by Japan.
But it gets only one of five stars from BBB. Over 2,000 complaints Inadequate customer service in the last three years.
Both the buyer and the seller have complained, claiming t