job summary: Our client- an IT Solutions Provider- is looking for a Tier 2 Helpdesk Support person for a client in MILL VALLEY, CA. This is a contract to hire oppportunity. You will be responsible in providing Level 2 technical support to customers via phone and onsite while also completing recurring weekly and monthly account management tasks to execute defined IT Strategy. 5-10 years experience. 3-4 days ONSITE in MILL VALLEY and 1-2 days remote. location: Mill Valley, California job type: Contract salary: $28 - 35 per hour work hours: 8am to 4pm education: Bachelors responsibilities: Randstad is looking for candidates to help with the growing needs of one of our customers in Mill Valley. Professionalism and communication are key requirements for all candidates. This role will deal with both phone / remote support via a call-in or ticketing system as well as onsite assistance. 3 Days/week ONSITE IN MILL VALLEY, 2 days/week remote. Key requirements: • 5-8 years of IT related experience • Active Directory and AD connect • Azure • Excellent phone support skills • Experience with remote support • Troubleshooting, user onboarding and offboarding • setting up desktops for Day 1 users • Windows 10, Office Suite • Comfortable within ticketing systems • PC Imaging, Setup laptops for new users and other hardware lifecycle activities • Excellent communication and problem solving skills • Fast-paced environment, disciplined and task oriented • Executive support onsite • Must have reliable transportation • someone that take initiative & gets things done qualifications: • Experience level: Experienced • Minimum 5 years of experience • Education: Bachelors skills: • Helpdesk • Desktop Support • Technical Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information • provided by Dice