Position: Tier 2 Helpdesk- 100% remote- No C2C This position is responsible for supporting the company's user community as a member of the support desk. Typical support activities include end user support with Microsoft products, mobile device management, laptops, thin clients, VMware View Horizon, end user computing platforms and applications, network issues, phone systems, and general technical support of our corporate and field users. Su pport activities will be performed on site quarters as well as by te office users. Some travel may be required. General Duties & Responsibilities • Ability to work in a phone support service desk environment as well as an onsite support function. • Working within a trouble ticketing system and a e. • Customer service skills • Microsoft Office Suite Products expertise (Excel, Word, etc.) • Support within a Windows 10 Environment • Mobile Device Support Experience (Android) • Troubleshooting Skills • Acts as a role model within and outside the company • Performs duties as workload necessitates • Maintains a positive and respectful attitude • Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas • Demonstrates flexible and efficient time management and ability to prioritize workload • Consistently reports to work on time prepared to perform duties of position • Meets department productivity standards • Ensures compliance with rules and regulations. • Participates on committees, and special projects, and seeks additional responsibilities. • Accomplishes all tasks as appropriate. • Maintains compliance with federal and state regulations and safeguards confidential information. • Participates in administrative staff meetings and attends other meetings and seminars. • Performs other related duties as required and assigned • Consistently promotes the company's core values. • Completes required Curo annual training. Essential Functions of Position • Helpdesk support and troubleshooting for: • Microsoft Office Suite Products expertise (Excel, Word, etc. ) • Support within Windows 10 Environment • Active Directory • VMware View Horizon end user support • Igel thin client support • Microsoft Exchange end user support • File and Print Servers • PC Support • Network Connectivity • Printers • Laptops • Mobile Device Support Experience (Android) • Password resets • IT Support and Helpdesk Activities: • Building of laptops for deployment. • Work helpdesk tickets. • Perform new hire and termination activities. • Provide basic administration of network accounts and passwords • Manage email distribution groups, file system permissions, connecting and setting up hardware, workstations, and loading all necessary software. • Identify, evaluate, assess, deploy, and recover desktop, laptop, and printer hardware and software. • Maintain a current inventory of IT assets, hardware and software as required. • Monitoring and maintaining technology for maximum access. • Desktop support. • Night/weekend on call. • Miscellaneous • Administer the company's phone systems including moves, adds, changes and deletes. • Plan, direct, and oversee special projects. • Identifying and preparing hardware for safe disposal including ensuring hardware is secured and stripped before disposal. • Video conferencing Job Specifications: Specialized Knowledge/ Skills: • VMWare View experience is a plus. • Ability to work with confidential information • Candidate must be able to work independently and in a team environment • Must possess strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff. • Detail- and deadline-oriented with the ability to prioritize and multi-task • Flexible and responsive to changing business needs • Conduct team training • Perform in depth troubleshooting for client systems • Work with vendors for administering access to applications Education / Experience: • Must have at least 2-3 years of strong help desk experience. • Certifications are a plus. • Dedication to providing courteous, efficient, and accurate resolution for all support issues is a must. • Fast-paced cubical office environment • Some stress may occur • Regular travel is not expected in this position • While performing the duties of this job, the employee is regularly required to sit for extended periods of time, and to speak and hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. • Maintains high standards of integrity and business ethics. • Abides by company rules, policies and procedures, and applicable laws and regulations. • Conducts self in an honest, ethical manner. • Reports promptly any suspected violation of compliance standards via the open door policy.