Technical Support Helpdesk Senior - Remote

Job Sector: Computer Help Desk

Technical Support Helpdesk Senior - Remote


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Lockheed Martin
  • Employer Location : Moorestown
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Aug 23rd, 2022
  • Listing source : Lockheed Martin - Talentify

Successful candidate will serve as a member of the Integrated Support Center (ISC) Helpdesk Team. Responsibilities/duties will include: Some first level call resolution/support (password resets), as the initial point of contact, to internal and external computer users to troubleshoot hardware/ software PC problems. Support personnel working on a variety of programs Obtain and record sufficient information from callers to assist in the resolution of technical problems. Work with members of the problem resolution team (Technicians / Engineers) with closing call center tickets and placing orders. Attend meetings with members of the support staff, identify process improvements, provide insight/ recommendations to customer service enhancements and perform other related help desk tasks identified and assigned by management. - Experience with Service Central/Remedy Action Request System (ARS) - Motivated individual with Computer Systems /Technical skills - Experience and knowledge required to provide first level call resolution on multiple computer platforms (Microsoft Windows and UNIX applications) - 2+ years Customer Service/Helpdesk experience - Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products – Word and Excel) and database operations - Experience with receiving incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen - Shift work (ability to work all shifts within the 6:30 am – 6:00 pm timeframe) - Must be able to obtain and maintain a security clearance at the SECRET level - Technical school or College preferred - 2-3 years’ experience in a customer service / helpdesk work environment - Quick learner capable of following technical direction and in implementing processes and procedures - Excellent Telecommunication/ Customer Service skills Attention to detail and accuracy with speed is required. - Well-developed/proficient written and verbal communications skills with the ability to work in and with a diverse group of people to include technical and non-technical customers, members of the engineering/management staff as well as personnel assigned to related work centers Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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