Tech support helpdesk

Job Sector: Computer Help Desk


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Biogensys
  • Employer Location : Mesa
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 9th, 2022
  • Listing source : ZipRecruiter

Job Description We are hiring Tech support helpdesk for one of our clients in Mesa, AZ. Job Description: • Responds to end-user calls regarding PC software, hardware, and server application problems. • Generates Work Orders through the Service Now case tracking system. • Resets network and/or application passwords. • Assists in coordinating the resolution of application/software systems problems impacting production. • Resets network and/or application passwords. Assist customers remotely using remote control software Maintains contact with users on operational and production problems. • Assists Senior/Lead level Help Desk Coordinator and/or Technical Support personnel, as requested. • Assists in resolving technical computer operations equipment problems. • Logs documents and maintains history records on Information Technology production problems. • Be present at work site to perform assigned tasks at the times and dates scheduled and assigned by the supervisor Skills Required: • Windows Troubleshooting, Mac OS Troubleshooting, iOS Troubleshooting, PC Hardware, Apple Hardware, Active Directory, SCCM/ MEMC experience MacOS and iOS familiarity as a requirement Skills Preferred: • Jamf, MEMC, Powershell, Bash Experience Required: • Required 2 year of PC troubleshooting experience, • 1 year of Mac OS Troubleshooting experience, • Remote support knowledge, • MacOS and iOS familiarity as a requirement Experience Preferred: • 3 Years of IT experience Education Required: • HS DIPLOMA OR GED Education Preferred: • Education Preferred Associates Degree Work Hours: • 8:00 am 5:00 pm Additional Information: • Would this candidate be lifting?: Computer Boxes About Us: We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry.

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