• ** Only U.S. Citizens and those authorized to work in the U.S. may be considered as W2 candidates.** • ** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.** Role: Support Specialist 1 Start Date: 10/10/2022 Last Date: 06/30/2023 Location: Atlanta GA 30303 • Onsite REQUIRED from day 1 • Description: • Under direct supervision, provides management information system user support on a continuing basis either by phone t. Troubleshoots end-user problems. • The CLIENT is the agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, ination of these. • As CLIENT operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services. • CLIENT will be asking basic desktop troubleshooting questions during the interview. • Looking for a person with experience troubleshooting basic issues with Outlook email. • Troubleshooting slowness issues with computers. • Troubleshooting connectivity issues with remote workers connecting to the internet or network shared network drives. Job Summary: • Support End User Computers for Service Delivery. • Troubleshoot issues on end user computing devices, including desktops, laptops, and tablets. • The majority of these are Dell devices with the exception of some Microsoft Surface Pros. • Troubleshoot user access to standardize software- MS Office 365, VPN, Adobe, McAfee, and encryption, etc. • Troubleshoot computer peripheral devices: printers, scanners, monitors, keyboard, mice etc. • Setup and install computers for new hire onboarding's. • Proficient in Win 10 and Office 365. • Some basic networking knowledge for troubleshooting connectivity issues. • Will involve inventory control for the purpose of tracking of computer devices assigned s. • Excellence in customer service and strong communication skills. • Must have patience, a logical mind and must be willing to learn continuously. • Also the ability to work independently. Required/desired Skill: • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required • Experience providing desktop/laptop computer hardware support Required 5 Years • Experience deploying laptops and desktops Required 5 Years • Experience supporting Microsoft Office products Required 5 Years • Experience supporting Microsoft email client Required 5 Years • Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 5 Years • Experience in an Active Directory Domain environment Required 5 Years • Pulse Secure Required 1 Years • Adobe Acrobat Required 1 Years • Webex support Required 1 Years Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status r characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department . Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)