RESPONSIBILITIES: Kforce has a client seeking a Service Desk Tech in Miami, Florida (FL). Responsibilities: • Service Desk Tech will provide Service Desk support and resolve problems to the end user's satisfaction • Perform issue handling, identification, and resolution with all levels of Lennar customers • Ensure customers maintain productivity while experiencing customer service-oriented assistance • Serve as a single point of contact for communicating issues or requesting IS service • Serve as the customer's advocate in ensuring that the proper IS department is notified and responds according to respective documents of understanding • Provide technical assistance and support to requests received through helpdesk related to computer systems, software, and hardware • As a Service Desk Tech, you will ask questions to determine nature of problem • Walk associates through the problem-solving process • Install, modify, and repair computer hardware and software • Maintain and clean computer equipment • Monitor and respond effectively to requests received through the IS helpdesk • Monitor Service Request tickets assigned to the queue and process first-in first-out based on priority • Utilize and maintain the helpdesk tracking software • Document internal procedures • Install, test, and configure new workstations, peripheral equipment, and software • Maintain inventory of all equipment, software, and software licenses • Report issues to the System's Group for escalation • Manage PC setup and deployment for new employees using standard hardware, images, and software • Service Desk Techs assign users and computers to proper groups in Active Directory • Perform timely workstation hardware and software upgrades as required • Coach and develop less senior associates • Work schedule based on available shifts REQUIREMENTS: Technical: • Demonstrate an understanding of technology/standards used in area of responsibility with minimal supervision • Ability to perform complex requests (structured work assignments) to install or configure systems • Ability to solve a range of straightforward problems; Analyzes possible solutions using standard procedures; Receives a moderate level of guidance and direction • Ability to recognize how changes may impact the business and other functions within IT; Understands how change management is achieved in their assigned area • Ability to recognize when and to whom issues should be escalated within assigned area • Ability to begin to demonstrate an understanding of IT strategies and their relationship to their assigned area • Ability to act as a resource for colleagues with less experience Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.