Service Desk Support

Job Sector: Computer Help Desk


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Anchor Point Technology Resources
  • Employer Location : Indianapolis
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Jul 16th, 2022
  • Listing source : Jobtml

Job Description The Service Desk provides computer support to all the core business units. This includes hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our ticketing system and over the phone. Customer service, attention to detail, and first call resolution are top priorities at Tier I with escalation to Tier II as necessary. Our Tier I team is our talent bench for Tier II as well as other positions within our IT team. We are looking for individuals who want to provide best-in-class IT service and develop and grow their IT careers with the company. Responsibilities Supports end users via phone and remote support tools. Supports Microsoft O365 application issues. Supports Microsoft Windows 10 on HP Desktops / Laptops Documents all work done through ServiceNow Ticketing platform Supports wireless connectivity for laptops and mobile devices. Remote support using Bomgar Remote Desktop Support remote connectivity via Cisco VPN client software. Effectively manages time to make sure calls are responded to in timely manner. Escalates calls to appropriate next-tier support groups when necessary. Attention to detail in all aspects of handling customer calls. Participates in rotational after-hours support. Image computers and prepares them for the end-user deployment as needed. What we are looking for: Skills and experience: 3 years of experience in IT support. Knowledge of ServiceNow a plus Knowledge of Bomgar Remote Support a plus CompTIA certifications or Microsoft Certifications a plus. Excellent verbal and written communication skills. Proven troubleshooting skills for both computer hardware and software. Ability to work in a self-sufficient and independent manner. Ability to handle multiple assignments including daily tasks and projects. Computer Skills: Windows 10 Operating System troubleshooting and configuration. Microsoft O365 installation, configuration and troubleshooting. Desktop/Notebook hardware installation, configuration and troubleshooting. Computer peripheral and hardware installation, configuration and troubleshooting.

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