RESPONSIBILITIES: Kforce has a client in Utah Valley, UT that is in search of a Service Desk Professional for this contract-to-hire role, which will start in a remote capacity, with the possibility of working from home for the near future. Summary: The Service Desk Professional will provide first-level support through taking calls and handling incidents and requests using the JIRA Service Desk IT Service Management system. This position is responsible for providing effective l support to end users who are experiencing software or hardware related issues. The Service Desk Professional also monitors, triages, and escalates outages efficiently to support all internal end users. Responsibilities: • The Service Desk Professional will provide timely, first es while following company standards • Monitor and report on services using reporting tools • Promptly respond to outages, triaging appropriately • The Service Desk Professional will identify, repair, and resolve any pc hardware or software failures within the organization • Record support incidents and requests in our JIRA service management system, monitor and manage the Service Desk ticket queue and document solutions using our knowledge management system • Escalate -high-priority- tickets to proper groups following procedure for notifications • Maintain a high degree of customer service for all support requests • Perform special projects regularly as assigned or personally developed • Maintain updated knowledge on computer hardware and software • Report to work as scheduled and give appropriate notice when missing work for coverage purposes • The Service Desk Professional will provide top-notch support via phone Job Requirements: REQUIREMENTS: • High School diploma valent • 1+ years of experience in computer/customer support role • Excellent ls, as well as written/verbal communication skills • Knowledge of Active Directory & Microsoft Exchange • Good analytical and troubleshooting skills are required • Ability to think logically and be able to make correct decisions relative to fixing operational problems • Strong knowledge of Microsoft-based operating systems, Mac OS operating systems and suites • Able to read and understand manuals pertaining to operations of computer hardware and software • In addition, the following skills are a plus: Mobile Device support; Office 365 admin; 2-factor authentication; Minor • Works well with others on the team • Must reside within Utah Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.