Service Desk Analyst

Job Sector: Computer Help Desk


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : CONTRACTOR
  • Employer Name : Apex Systems
  • Employer Location :
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Aug 10th, 2022
  • Listing source : LinkedIn

Service Desk Analyst Contract: 1 - Year Location: Fully Remote Shift: M-F 11am-8pm PST Overview: The Service Desk Technician functions as a key team member in a customer-centric driven environment and provides front-line support for desktop, laptop, and mobile device users. This person will also interact and collaborate with other IT Technicians, infrastructure support personnel, and application support personnel. Responsibilities: • Work as part of the Service Desk team to deliver IT services support to end-users. • Primarily focused on assisting end-users with the troubleshooting of various issues or service requests • Support includes laptop computers (Windows and Mac), mobile devices, 2FA, software installations, SaaS applications (AWS, Azure and O365) and more • Experience with Windows server 2016/2019 (AD, DHCP, DNS) required. Qualifications: • 2+ years of Service Desk Experience • ServiceNow • Strong Tier 1 and 2 Support • MAC Support

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