Now hiring Senior Help Desk Support in Boston! 100% Remote! Trillium Technical is now seeking Senior Help Desk Support in Boston, MA! Key Responsibilities: • Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses • Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.) • Utilize internal ticketing system • Communicate, and enforce system standards as necessary • Simulate and troubleshoot user problems • Train other state staff in operation of the Help Desk as needed • Ensure Help Desk phone is not left unattended • Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes • Participate in daily team standup • Perform other duties related to HPL eLicensing helpdesk. If interested, please apply today! • 3+ years of experience working as a business application customer help desk specialist • Identify / troubleshoot / escalate / resolve issues • Excellent verbal communication skills • Excellent rpersonal skills • Excellent organizational skills • Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA • Analytical thinking skills • Strong follow-up skills • Ability to work effectively both as an individual and as a team member • Ability to get up to speed quickly By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out re communications by responding STOP to any electronic communication. You may view our full privacy policy at . #CBT