Senior Computer Support Specialist (Tier II)

Job Sector: Computer Help Desk

Senior Computer Support Specialist (Tier II)


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Location :
  • Country :
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : USD
  • Date Posted : Aug 11th, 2022
  • Listing source : Ladders

About Us: Innovating to solve real-world problems At Applied Insight, we leave no stone unturned in solving our customers’ technology challenges. Supporting the Federal Government with the strongest mission focus, our solutions empower people to collaborate more effectively in delivering services vital to the nation. On joining the AI team, you’ll be working to solve real-world problems on missions that matter with people who share your passions and encourage your ambition. It’s vital to us that we hire committed people who are great at what they do. We return that commitment by empowering them with the autonomy, the support, and the tools they need to fulfill their true potential. You will excel in this role if you are: Implement, maintain, test, and administer standardized desktop, laptop, and tablet hardware, software, and network configurations and troubleshoot the USCP’s distributed computing environment. The Contractor shall prepare computer equipment for reuse, refresh computer equipment as part of the Capital Equipment Refresh Program (CERP) or dispose of computer equipment as part of standard property processes. What we are expecting from you (i.e. the qualifications you must have): Bachelor's Degree in Computer Science, Information Technology, or Engineering (Equivalent experience may be substituted for education) Current industry certifications desired. Five (5) or more years of experience in a program of similar scope, type, and complexity Experience in installing desktops, portable computers, peripherals, and software products for local area networks, wide area networks, and standalone environments. Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures. Ability to analyze and assess customers’ service requests and provide prompt technical solutions. Must have experience working with Microsoft Windows (Windows 7 and Windows 10) and Microsoft Office (MS Office 2016) and general Exchange/Outlook support. Knowledge and experience in utilizing trouble-ticketing software for opening/closing tickets. Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms. Demonstrated proficiency with operating systems, business applications, and computer hardware platforms. Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees. Ability to lift up to 50 lbs. Due to Covid19 health policies, the work environment is hybrid with 3 days on-site, 2 days remote. What we are desiring from you (i.e. the nice-to-have qualifications): Ability to contact and effectively communicate with customers by telephone, electronic communications, or in person. Ability to provide technical support via phone for customers assigned to locations outside the Washington DC Metro area. Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations. What we will provide in return: Excellent compensation and amazing benefits Multiple health insurance options from Anthem BCBS which include PPO plans and an HSA plan. 401k Immediate Vesting. Company matches 100% of the first 3% contributed and 50% of the next 2% contributed. Long-term disability, short-term disability, and life insurance options. Flexible Spending Account options. Generous paid time off that includes vacation and floating holidays. Semi-Annual bonuses for hours worked "over standard". Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools the need to achieve success and grow their career. A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance, mentorship programs and collaborative learning sessions. A collaborative environment that fosters communication and an open door policy. Prospective and successful candidates will be required to adhere with Applied Insight’s vaccination policy. All Applied Insight employees must be fully vaccinated or receive a legal exemption and must submit proof of vaccination or exemption on their first day of employment.

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