Location: Dearing Data Staff, Inc is in need of a Remote Help Desk Specialist for a long-term contract opportunity for one of our direct clients in the Raleigh, NC area. This position will require compliance with any COVID-19 vaccination policies that are promulgated by Data Staff, Inc.’s client and/or federal, state, and local laws. • This position is remote The IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high-level specialists to ensure overall quality and customer satisfaction. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population. Responsibilities: • Provide first level hardware and software support to end users. • Respond via telephone or electronically to inquiries and requests for assistance. • Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users. • Provide consultation, support, and/or training to clients of computer equipment or other based applications. • Provide routine and non-routine support for a broad range of applications or provide in-depth support for a narrowly defined area of technology. • Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines. • Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.) to assess productivity, status, and to provide instructions for others to follow when performing a task. This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams. Skills and Knowledge: • Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software. • Skills in: analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems. • Ability to: multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training. • Critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population. Required Skills: • Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience. • 3 Years - Microsoft Windows 10 operating system • 3 Years - Office 365 suite • 3 Years - Ticketing system software • 3 Years - Analyzing and diagnosing user problems • 3 Years - Basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems • 3 Years - Experience reading and interpreting hardware and software manuals and provide necessary information to users • 3 Years - Communicate and work with all levels of personnel in the field; communicate effectively in oral and written formats This opportunity is available as a W2 position with a competitive benefits package. Data Staff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months. Data Staff, Inc is in need of a Remote Help Desk Specialist for a long-term contract opportunity for one of our direct clients in the Raleigh, NC area. This position will require compliance with any COVID-19 vaccination policies that are promulgated by Data Staff, Inc.’s client and/or federal, state, and local laws. • This position is remote The IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high-level specialists to ensure overall quality and customer satisfaction. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population. Responsibilities: • Provide first level hardware and software support to end users. • Respond via telephone or electronically to inquiries and requests for assistance. • Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users. • Provide consultation, support, and/or training to clients of computer equipment or other based applications. • Provide routine and non-routine support for a broad range of applications or provide in-depth support for a narrowly defined area of technology. • Coordinate with other Help Desk team members to…