Position: Technical Support Representative (Tier 1/IT Help Desk) - Call Center Location: Remote Position Overview: • Respond to customer's requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills. Schedule: • Paid 1 week training. Monday - Friday with an 8 AM-4:30 PM or 8:30 AM - 5 PM. • This position is full-time, 5 days per week. Essential Functions: • Screen and handle calls as appropriate. • Type and enter information into a database while a customer is speaking. • Recognize research, isolate and resolve information system problems. • Recognize customer's problems that should be escalated to the next level for resolution following established protocols. • Demonstrate quality communications skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction. • Maintain appropriate records and prepare reports as required. • Performs other duties and tasks as assigned by the Team Lead. Personal Skills and Knowledge: • High School Diploma or the equivalent. • Experience working in technical support and/or education in IT. • Experience using and supporting: Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN and antivirus. • Experience troubleshooting wireless connections. • Advance knowledge of Networking. • Ability to utilize various databases consecutively with good typing skills. • A , Net , or Help Desk Tech Certification a plus, but not required. • Call center experience, a plus. We offer a benefits package including health, dental, vision, life insurance, accrued PTO and matching 401k. EEO/AA Employer/Male/Female/Vet/Disabled #inccgs88