Job Description Andromeda is on the hunt for talented self-starters that are not satisfied until the job is complete. As a key member of a 10-12-person service department, you will be responsible for troubleshooting client's issues as they are assigned to you by the Remote Dispatcher. You will be expected to get the client back in a working order efficiently and effectively all while maintaining a high level of customer service. We are looking for a jack-of-all-trades tech with a love of teamwork and a thirst for knowledge. • 3k signing bonus at 90 days of successful service! * About you Who: An experienced IT professional, PCs, laptops, servers, routers; it is all the same to you. You live for the thrill of solving the big problem. What: A least 4-7 years of experience in an MSP or corporate environment. You do not mind the occasional password reset but you have a hunger for the big league tickets When: Available to start sometime between now and the next 90 days. Where: Anywhere in the US with a solid Internet connection. How: Using your natural talents and years of experience you crush almost every ticket that comes across your desk. But you also have the communication skills and personality to handle the occasional emergency tickets with a frazzled client. Why: Reboot fixes are no longer interesting, you demonstrate that you can do more than the average tech. Your Team You would be a key member of a 10-12 person service department. You are a go-to-guy for these people. The primary team (Pod) consists of: • 1 Field Techs • Another Remote Tech • An Account Manager There are three such primary teams in the service department. And is supported by a full suite of support tools • RMM • Remote Connection Tools • Documentation • A lead tech who can teach you a thing or two How you will contribute: A day/week in the life looks like this: • Working scheduled remote appointments for service tickets beyond break/fix • Helping the other members of the team with tickets in a collaborative manner. The skills needed: • Advanced on Microsoft Server Operating Systems (2008-2019) • Advanced on Microsoft Workstation Operating Systems (XP to Windows 10) • Advanced on Microsoft Office, QuickBooks, Adobe software (Tech Support) • Advanced on hardware, software, and devices for layers 1, 2, and 3 • Advanced on dealing with the hot client when all the chips are down • Advanced on getting "stuff" done, always, rain or shine, no excuses, ALWAYS • Experience with Microsoft Azure and Office 365 • The ability to read a service ticket that has worked on and quickly and see what is yet to be tried About Us: Who: We are a 25-year old technology service company. The 3 original founders still work here day-to-day, in fact, you will work closely with one of them. But, we have grown to almost 50 passionate and dedicated team members. What: We provide outsourced IT services, physical security (CCTV, Access Control, and Burglar), telephone systems, and website development. But, we really serve our clients (and each other) to provide peace of mind. When: We are ready to fill this position today. Where: Our Headquarters in Lockport, Illinois. This job is available to work remotely. How: By applying our 4 Core Values to everything we do: Communication, Action, Ownership, and Grit. Why: Our Passion is Serving Others So They Can Succeed and Achieve Their Passion. Your Compensation, Benefits, and Perks Compensation: $55K-$65K Benefits: • Blue Cross Blue Shield Health Insurance • Dental Insurance • Vision Insurance • Optional 401K • Optional life and disability coverage • Paid holidays, sick days, and vacation • 10 Days of PTO and 4 sick days to start • Unlimited PTO after 1 year of Service • Quarterly All-Hands Company Briefings • Monthly Activities (game nights, trivia, bingo night etc.) (We have figured out ways to do this remotely) • Annual Company Picnic (open to friends/family, you would be invited but not required to attend) • Mentorship Program & Opportunities The Fine Print We do require drug testing and background screening for all positions. Many of our positions have a hands-on testing component, so be ready to show as well as tell. It's Your Move Are you ready to see if you have what it takes to be a remote service technician, to crush tickets and be a major contributor in so many ways? Annual Pay Range: $55K - $65K