Description: Our client's help desk team is in need of a help desk technician to provide Tier 1 and 2 hardware and software support for remote and internal employees through phone, email and remote access. Our client is a Windows 10 environment; hardware is Lenovo and Surface Books. A successful candidate in this position will have exceptional customer service skills along with technical troubleshooting. This position will sit 100% remotely. Basic Function/ Responsibilities: Tier 2 Hardware and