An information technology and services company needs applicants for an opening for a Remote Service Desk Analyst II. Must be able to: Reset passwords Interact via telephone, e-mail and one on one with customers Provide first level ey resolutions to customer issues Skills and Requirements Include: 2+ years' experience in a Service Desk or technical support role 1+ years of customer service experience in a professional industry High school diploma Active Directory Experience Strong troubleshooting and documentation skills Desktop and Laptop hardware support experience