• Serve as the first point of contact for customers seeking technical assistance via email or through ServiceNow incident tickets • Perform remote and on-site troubleshooting through diagnostic techniques and asking pertinent questions • Determine the best solution basedon the issue and details provided by customers • Direct unresolved issues to the next level of support personnel • Record events and problems and their resolution in ServiceNow incident tickets • Follow-up and update customer status and information • Identify and suggest possible improvements on proceduresJob Responsibilities • High school diploma or G.E.D. • Proven experience as ahelpdesk technicianor other customer support role • Tech savvy with working knowledge of IT Service Management platforms • Good understanding of computer systems and other tech products • Ability to diagnose and resolve basic technical issues • Proficiency in English • Excellent communication skills • Customer-oriented and cool-tempered • Interpersonal skills to interact with team members • Ability to work in a team environment • Ability to learn and expand on technical expertise • Ability to work in a 24x7x365 shiftsWork experience • 1 – 2 Year’s of Work Experience. • High School Diploma or equivalent GED Preferred Education:About US Tech Solutions:Your talent, our opportunities This is the premise behind US Tech Solutions. • You have the skill we have the opportunity. • As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. • For past sixteen years, leading GlobalCompanies and Fortune 500 come to us to get the right talent. • Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally. • Connect with our talent team today. • USTECH was founded in 2000 by Manoj Agarwal. • Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. • We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. • We have also been rated “The Top Business in the US" by Diversity Business since 2011. • To learn more about how US Tech Solutions visit our website: www. • Com.“U.S. Tech Solutions, Inc. is an Affirmative Action, Equal Opportunity Employer. • Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.” • Help desk: 1 year (Preferred) • Windows: 1 year (Preferred)Work Location: Remote