Job#: 1270959 Job Description: Our great client has an immediate Remote opening for a IT Helpdesk Support Agent. If you are interested please apply with resume to aboettcher@apexsystems.com. Description: IMPORTANT TO KNOW: • This is a Local posting and requires travel to our Franklin WI campus • Training, and regular job responsibilities will be handled locally • Interviews for this position will be held remotely utilizing Zoom • Hybrid work from home opportunities available after training is completed (3 days a week onsite) • Laptop and Equipment is provided to all candidates for this position. Other equipment outside of what we supply will be at the candidate’s cost. Summary of Position: Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed over the phone and with remote access software. Support will include Windows 10, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications. Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be on the phone. Training: • Initial training period of 5-7 weeks (onsite in Franklin) is required with hours 8:00 AM - 4:30 PM, Monday thru Friday • Permanent shifts will begin upon completion of Training • Shifts will be assigned based on the requirements of the Job Posting Details of Position: • 18-month contract • Conversion to employment opportunities based on individual performance and attendance • Shift Needs • 1st shift • 2nd shift • 3rd shift • Weekends • Permanent schedules will be assigned upon completion of training. Any availability restrictions must be provided prior to the initial interview Requirements: • 1 Year of first level help desk call center experience is preferred • Strong written and verbal communication skills are required • Ability to type 50+ words per minute is recommended • Experience with using and supporting MS Office and Outlook is recommended • Background in a multi-channel environment is recommended Interview Process: • 1-hour video interview EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.