A mobile management company has an open position for a Remote Information Technology Helpdesk Technician I. Core Responsibilities Include: Maintaining current records of problem tickets and their resolutions in the required database Interpreting, evaluating, and resolving problems reported to the help desk regarding various hardware, software, and corporate systems Placing service calls to outside vendors (Office 365, Microsoft Azure, etc.); monitor and track the e is resolved Applicants must meet the following qualifications: Bachelor's degree in computer science or equivalent work experience Two to five years of experience supporting user requests in IT Helpdesk environment Strong background in troubleshooting and problem solving Ability to analyze and address the needs of users Ability to diagnose and resolve basic technical issues Demonstrated understanding of computer systems, mobile devices and other tech products