Remote Help Desk Technician -- Full Time Available (Work from home) My Computer Works, Inc. Now Hiring for FULL TIME, 40 hours per week Hiring for all shifts Competitive wages with potential for additional financial incentives for motivated team members! Sales Commissions with NO LIMIT and quarterly Prize Drawings. Reimbursements: Up to $59.95/month will be reimbursed for hi-speed internet. Training: 80 hours of one on one training at the office upon acceptance of employment. Certifications are a plus, but are not needed! Previous remote tech support a plus! Please summit a cover letter and resume. Full Time Employee Benefits: Healthcare Offered after 60 days, recognize five holidays and 40 hours of paid time off, and 40 hours of sick time. Paid time off and sick time is accumulated through time worked. Our Employees are On Staff (not contractors) - Telecommute - Work from Home You MUST be able to pass a Background check. Recognized in Inc Magazine as one of the country's fastest growing companies in the field for three consecutive years, My Computer Works is a fast-paced remote computer repair company that is looking to hire additional technicians to work from home. We are a growing company so there will be room for advancement. You will provide support via remote connection software and phone to clients on a variety of issues in a remote office environment. Respond to telephone calls, email and IM requests for technical support. Document, track, and monitor the issues to ensure a timely resolution. We require experience troubleshooting hardware & software issues. We hire aspiring computer professionals. Find out if your personal computer experience is enough to start your IT career. Prospects must possess satisfactory verbal and written communication abilities in English. Also must be personable, reliable and trustworthy. A mandatory background check is required. Be upfront and honest about your history . The platforms we support are Windows 7, 8 and 10 and now OS X (10.10 and newer). We are specifically seeking those with stronger Windows skills and Mac skills are a Plus. Knowledge and skill in the following areas are needed: Use, concepts, troubleshooting and repair of Windows 7/8/10. Use, concepts, troubleshooting and repair of the Microsoft Office Suite. Use, concepts, troubleshooting and repair of printer operation in a remote environment. Use, concepts, troubleshooting and repair of OS X (10.12 and newer) and bundled applications (iTunes, iLife), especially the ability to guide a Windows user in the transition to OS X. Preferred but not required. Use, concepts, troubleshooting and repair of network functions in a remote environment. (Note; this pertains to LAN, WAN and WiFi in primarily simple workgroups. We do not administer domains.) Use, concepts, troubleshooting and repair of PC hardware in a remote environment. Methods of malware removal and prevention. We also require: A PC in good working order, preferably with a fresh OS install. We will require a new Profile setup for work Minimum Requirements: True Multi-core CPU 4 GB RAM 20+ GB free HDD space Dual Displays (several of us use 3 displays) REQUIRED 2 Displays minimum to Start employment. Windows 8.1 or 10 MS Office with Outlook 2013 or newer Creation of separate user account for MCW work Router (port forwarding required) Cable or DSL with 1Mb/s or greater upstream bandwidth PC headset A quiet workspace Recommended: 8+ GB RAM Windows 10 2 UPS A noise-canceling PC headset Job Type: Full-time Pay: $15.00 - $17.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 5x8 8 hour shift Day shift Holidays Night shift Overtime Weekend availability Supplemental pay types: Bonus pay Commission pay Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: Remote