Dice is the leading career destination for tech experts at every stage of their careers. Our client, DataStaff, Inc., is seeking the following. Apply via Dice today! DataStaff, Inc is in need of a Remote Help Desk Specialist for a long-term contract opportunity for one of our direct clients in the Raleigh, NC area. This position will require compliance with any COVID-19 vaccination policies that are promulgated by DataStaff, Inc.’s client and/or federal, state, and local laws. • This is a 100% remote position. The following shifts are available: • Monday - Friday 8:00 AM EST - 5:00 PM EST • Monday - Friday 4:00 PM EST – 12:00 AM EST. • Monday - Friday 6:00 PM EST – 2:00 AM EST. • Thursday, Friday, Saturday, and Sunday from 9:00 AM EST - 7:00 PM EST. (working 10 hours shifts four days a week) The IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high-level specialists to ensure overall quality and customer satisfaction. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population. Responsibilities: • Provide first level hardware and software support to end users. • Respond via telephone or electronically to inquiries and requests for assistance. • Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users. • Provide consultation, support, and/or training to clients of computer equipment or other based applications. • Provide routine and non-routine support for a broad range of applications or provide in-depth support for a narrowly defined area of technology. • Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines. • Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.) to assess productivity, status, and to provide instructions for others to follow when performing a task. This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams. Skills and Knowledge: • Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software. • Skills in: analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems. • Ability to: multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training. Required Skills: • Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience. • 3 Years - Microsoft Windows 10 operating system • 3 Years - Office 365 suite • 3 Years - Ticketing system software • 3 Years - Analyzing and diagnosing user problems • 3 Years - Basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems • 3 Years - Experience reading and interpreting hardware and software manuals and provide necessary information to users • 3 Years - Communicate and work with all levels of personnel in the field; communicate effectively in oral and written formats This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months. • provided by Dice