REMOTE Help Desk Desired Skills and Experience: - 1+ years of experience with Level 1/helpdesk role where you were troubleshooting hardware, application and/or access related issues - Customer service specific call handling skills - Has experience with similar technology (Point of sale, PC’s, Servers, Printers, Application support, ID Maintenance etc.) - Previous Call Center Experience Plusses: - Call Center Experience in Technical/Retail Specific - Industry Experience (Technical Helpdesk, 5+ Years) - Applicable Certifications (A+, MCP) - Applicable Degree (IT) Day-to-Day: One of Insight Global’s Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide 24/7 remote technical support to all retail store associates and non-retail store associates. The help desk agent will be responsible for following all steps in Service Now to troubleshoot issues reported and resolve or escalate to the appropriate contacts. The agent will be working with store associates’ technical issues on proprietary ordering system, ESVS and Order Up. This includes troubleshooting errors caused with order changes, payments, deliveries, will calls and installs This technical support specialist will work within ServiceNow to track personal metrics like talk time, calls resolved, adherence, quality, etc. All individuals must have excellent customer service skills and have prior experience working in a call center environment.