Remote 3rd Shift Service Desk Analyst

Job Sector: Computer Help Desk

Remote 3rd Shift Service Desk Analyst


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : VirtualVocations
  • Employer Location : Naples
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 6th, 2022
  • Listing source : Learn4Good

An information technology and services company is filling a position for a Remote 3rd Shift Service Desk Analyst. Individual must be able to fulfill the following responsibilities: Properly escalate unresolved issues to the next level of support with strong supporting documentation Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems Provide first level ey resolutions to customer issues utilizing a knowledge base Position Requirements Include: 6+ months experience in a Service Desk or technical support role High school diploma 1+ years of customer service experience in a professional industry Strong troubleshooting and documentation skills Active Directory Experience Desktop and Laptop hardware support experience

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