Job Description Dynamic, growing, award-winning, Chicagoland Managed Service Provider (voted as one of the Best Places to Work in IL, 2020, 2021 and 2022) seeking Help Desk Technician to fill full-time position. Looking for Tier 2/3 Help Desk Technician to support a customer base that includes hundreds of servers and thousands of PCs, supporting cloud and on-premise environments. Salary and Benefits: Competitive salary and benefits package. The salary depends on Candidate's exact skillset and experience. Employment growth potential. Job Requirements: • Tech-savvy with working knowledge of office automation products, databases, and remote control • Good understanding of computer systems, mobile devices, and other tech products • Good understanding of Office365 and Azure • Ability to diagnose and resolve underlying technical issues • Ability to diagnose and resolve: VLANs, firewalls, managed WiFi • Excellent communication skills • Customer-oriented and cool-tempered • Superb work ethic Required is at least three years documented Windows-based PC and networking experience; prior experience in Managed Service Provider environment is preferred. MOST IMPORTANT is having a great work ethic, outstanding customer service skills, a positive aptitude, and a passion for IT. Growth Potential: There will be tremendous opportunity for on-the-job education, including exposure and training in networking (Wi-Fi deployments, VLANs and flat networks, firewalls, etc.), cloud technologies, (Microsoft Azure, Office 365, Intune MDM\MAM), VoIP (on-premise and hosted telephony, Microsoft Teams), security solutions (single sign-on, multi factor authentication + more), Disaster and Business Continuity solutions, imaging/large device deployment solutions, centralized anti-virus, anti-spam, and monitoring solutions, and more. Responsibilities: • Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customer(s) • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in logs and record detailed ticket notes • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures Job duties at this time include 100% remote work from our office\your home using our remote access tools and technologies integrated with our documentation and CRM system. Company Description Award Winning Computer Consulting group that provides high quality professional IT services to small and medium-sized companies in the Chicagoland area.