Junior Computer User Support Specialist

Job Sector: Computer Help Desk

Junior Computer User Support Specialist


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Leidos
  • Employer Location :
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 14th, 2022
  • Listing source : Leidos - Talentify

Job Description: The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Very Important Persons (VIPs) and executives, and provide prompt referrals and escalations to an appropriate IT support service option. The EITSD provides support to users of GSA’s internal infrastructure as well as applications and systems owned by various GSA Service and Staff Offices. The EITSD is the centralized POC for GSA end users and customers to report incidents, submit requests, seek advice, and register complaints about GSA’s IT infrastructure, applications, and programs supported in the environment. As a Junior Computer User Support Specialist, your primary responsibility is ticket processing and resolution management, which includes detailed and clear documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems. POSITION RESPONSIBILITIES: • Performs a variety of clerical and administrative duties pertinent to Help Desk. • Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems. • Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity. • Provides personal computer support problem analysis, and hardware/software installation and configuration. • Interacts daily with customers to ensure productivity; provides individual feedback. • Maintains an audit trail and records of all problems and conditions reported by the client. CONTRACT REQUIRED QUALIFICATIONS: • Public Trust Clearance (Or ability to obtain) • ITILv4 Foundation Training and ITILv4 Foundation Certification may be obtained after hire. • Possesses and applies fundamental concepts, processes, practices, and procedures on work assignments. • Work is performed remotely under supervision. • Contributes to deliverables and performance metrics. EDUCATION AND EXPERIENCE: • High School Diploma • 0 - 5 years of work experience • Experience supporting industry standard software products. • Experience as a remote worker demonstrating time management and self discipline. PHYSICAL REQUIREMENTS : The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: • As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards. • Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security. • Communicate verbally and respond to verbal communications in person, over the phone or by video chat. • Communicate clearly and succinctly in writing, primarily utilizing a keyboard. • Sitting for long periods. • Viewing computer screens for long periods of time. • Travel is not required. This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. The pay for this position will be between $20 - $24 depending on experience and location. Pay Range: Pay Range - - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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