Position: IT Support Specialist (Trade Floor) The Level 2 Team is considered the face of IT and for our clients on the Trade Floors and the window to the wider technology groups. Its responsibilities lie predominantly in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support te tools to assist clients in remote offices . Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. • Provide swift and professional deskside IT support in person e • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk • Collaborate with other support groups across global locations to help troubleshoot client issues • Utilize tools for building, monitoring and troubleshooting client devices • Participate in Disaster recovery testing exercises • Upholding procedures for logging, reporting, and statistically monitoring desktop operations • Write technical support and client documentation in form of Knowledgebase articles • Meet or exceed expected customer service levels • Other duties as assigned by the Level 2 Support Manager