Are you looking to change the gaming industry? We are! TLM Partners, Inc. is a world-class digital entertainment company led by industry veterans. We are an engineering powerhouse, and our Subject Matter Experts work on some of the most ambitious projects in the industry and work alongside partners as 'off-site' professional services for publishers, indie video game developers, SAAS, Cloud, and Visualization companies. We are setting the bar for best-in-class cross play gaming experiences on every platform using our custom technologies and tools. We offer a 100% remote working environment as a “Cloud Studio”, with awesome benefits to support a harmonious work life balance from anywhere in the world. Come join our vision to build a world class studio. Position Summary: IT Support Specialist • As IT Support Specialist you will be responsible for managing hardware and software for a global remote team and providing them technical support. • Full-time, 100% remote • Best-in-class benefits & work flexibility • Reports to: IT Support Supervisor Responsibilities • Participate in the onboarding of new employees by providing them with the appropriate hardware and software, managing delivery and purchases as required. • Receive and ship computer equipment and manage a hardware depot. • Create new and maintain existing user accounts in AzureAD. • Collaborate with the core technology group to maintain the company on premise and cloud-based infrastructure including AzureAD, GSuite, Atlassian, Slack, AWS, VPN, and Perforce. • Provide remote support for employees for software and hardware issues. • Maintain hardware specifications and inventory, and software licenses and memberships. • Contribute to the documentation of IT processes and employee guidelines. • Proactively explore solutions to make IT processes more efficient. Required Qualifications • Experience in an IT support role • Working knowledge of AzureAD and GSuite administration • High degree of self-motivation and initiative • Well-organized and maintains high standards even under pressure • Ability to adapt to change • Good communication skills Desired Qualifications • Familiarity with hardware and software used in the game development industry • Desire to learn new skills • Great interpersonal skills •