IT Support Helpdesk Remote

Job Sector: Computer Help Desk

IT Support Helpdesk Remote


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Integrated Health Systems
  • Employer Location : Tacoma
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Aug 29th, 2022
  • Listing source : Job\Searcher

• We are a growing MSP looking for a remote IT Support Specialist to assist in supporting our client base. • This position will be responsible for day to day client support, knowledge management creation and updates as well as project assignments as needed. • The position will primarily work in our IT Help Desk support center and report to the Support Services Team Manager. • Can you troubleshoot and identify core issues, create solutions, and effectively communicate that solution? • If so, we want you to join our team. • Be the primary contact for projects and support services when addressing network & system issues. • Create and update documentation on knowledgebase • Participate in on-call rotation. • Provide phone and email support to clients for a wide variety of technology issues • Assist with other projects or duties as assigned. • Fully support, configure, maintain and upgrade customer’s networks and in house servers. • Install and integrate new server hardware and applications. • Keep an eye out for needed updates. • Support and administer third-party applications. • Ensure network security and connectivity. • Assist Sales with quoting needs for potential and current customers. • Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses. • Set up user accounts, permissions and passwords. • Resolve problems reported by end user. • Assist project team with onsite installation issues and programming. • Define network policies and procedures. • Other duties as assigned. • Specify system requirements and design solutions. • Potentially travel to client locations to perform site survey, installation and/or troubleshooting. • Research and make recommendations on server system administration. • Focus on client needs and customer service at all times. • Proven experience in a network and systems troubleshooting. • Hands on experience in end user technical support. • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure. • Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired. • Ability to set up and configure server hardware. • Detail-oriented, methodical, follows up and follows through. • Knowledge of IT industry a must. • Exceptional organizational skills with a proven ability to multi-task and manage multiple projects. • A team player with good interpersonal skills and the ability to work collaboratively across departments. • Excellent oral and written communication and presentation skills. • Demonstrated problem-solving abilities, ability to excel in a fast-paced, changing environment. • A self-starter who is assertive, proactive, independent, flexible and accommodating. • Expertise with Microsoft Office applications; comfortable learning and navigating new technology and software applications. • Preferred Education / Experience • Minimum of 1 – 2 years’ experience supporting end user computing issues • CompTIA A+ Certification Preferred • CompTIA Network+ Certification Preferred • Experience managing Microsoft 365 tenants • Commensurate with experience. • Please include salary requirements with cover letter. • Integrated Health Systems is the fastest growing technology solutions and support provider in the Senior Living market. • Start-to-finish IT solutions so that Senior Living staff can focus on providing healthcare vs. • managing IT issues. • A formula for success that uses advanced, industry-specific technology solutions. • Technology designed to manage technology. • Flexible, immediate response support solutions to keep users productive and operational. • Integrated Health Systems removes the complexity of technology by providing our clients with proven technology solutions, including cloud-based solutions, affordable EMR technology solutions, and immediate IT support solutions. • meet the IT needs of our clients with lower cost solutions, higher performance products, and unmatched service and support. • Senior Living IT Solutions.

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