Responsibilities: Responsibilities • Provide resolution to advanced help desk requests by providing direct technical support to users via phone, email and remote support • Administrate, monitor and support Active Directory and Microsoft 365 environments • Resolve all client-side network and workstation issues • Lead or assist with onboarding of new company acquisitions and employees • Document all pertinent technical data, ticketing details and end user information • Work closely with network and systems administrators on advanced projects • Evaluate new technologies and provide feedback • Availability for on-call to respond to emergencies when needed • Travel to offices in the local area for any necessary onsite support or projects Qualifications Qualifications • 5+ years experience in a Desktop Support, Help Desk, or Systems Engineering role • Possess a current certification such as MCP in Windows 7,8 or 10, Network+, Cisco CCENT/CCT or Microsoft/Office365 related exams • Advanced Active Directory and Office365 admin experience, experience with PowerShell scripting a plus • Excellent desktop and client support skills • Network Server experience in a domain environment • Strong understanding of DNS, DHCP, switching and other related network technologies • Salesforce and SharePoint support experience is a plus • Experience with a service desk system and RMM tools • Logical thinking and demonstrated exceptional problem-solving abilities • Exceptional customer service skills • Excellent organization and planning skills demonstrating the ability to effectively organize and manage multiple assigned tasks • Excellent verbal and written communication skills with the ability to produce detailed documentation • Adapts to change and new processes in a fast-paced environment with enthusiasm • Must be comfortable working in a large, multi-role team environment • Able to work independently and see projects or issues through to completion • Possess a reliable means of transportation and the ability to lift 50lbs Equal Opportunity Employment Were an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If youre a California resident, please read the California Consumer Privacy Act prior to applying. #pandoIQ