Position: IT Support Analyst - Dallas Responsibilities • Support the core IT infrastructure in the Dallas office • Initial point of as employees seeking technical assistance over the phone, in person, l and/or through the helpdesk ticketing system. • Provide remote support for our LA, NY, Asia and London offices during Dallas business hours • Provide Level 1/Level 2 support for hardware (desktops, laptops, mobile, printers, copiers, scanners, faxes, phones) and software systems (VMWare, Windows, Microsoft Office, Adobe, Web Ex, etc.). • Potential support for high-touch devices such as senior executive home offices and personal technology • Potential remote hands supporting enterprise hardware including (servers, storage, and networking equipment) • Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, and VSphere • Stay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft) • Evaluate new hardware and software technologies for use in the office and remotely • Provide troubleshooting assistance for a complex telecommunications environment • Build and deploy physical desktops, virtual machines, laptops, and mobile devices • Support office moves/adds/changes • Assist in the setup and support of audio/visual conferencing equipment • Provide other on-call responsibilities, duties or special projects as assigned by management Requirements Preferred Experience & Qualifications: • Bachelor’s degree (computer science or engineering discipline is preferred) • Energetic, dependable, adaptable individual • Able to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by management • Strong problem solving and troubleshooting skills • Excellent verbal and written communication skills • Task oriented individual, capable of taking ownership of projects and complete within deadlines • Ability to work independently and collaboratively • Ability to prioritize and work on multiple projects • Ability to work well under pressure while keeping a professional demeanor • Ability to support very demanding end users and critical technologies • Excellent organizational and time/task management skills • Proficient in Windows 10 and Office 2016/2019/2021 Additional Skills: • Exposure to ticketing systems • Basic networking knowledge • Security minded experience • Exposure to data encryption technologies. • Exposure to VMware Administration (VSphere and VMView) • Exposure to Microsoft Servers, VSphere, Cisco, Web Ex • Demonstrated capacity for project planning and documentation • Exposure to Cisco Telecommunication Systems • Certifications (i.e. CompTIA A+, Microsoft MCSA and/or MCSE, Cisco CCNA) Responsibilities • Support the core IT infrastructure in the Dallas office • Initial point of as employees seeking technical assistance over the phone, in person, l and/or through the helpdesk ticketing system. • Provide remote support for our LA, NY, Asia and London offices during Dallas business hours • Provide Level 1/Level 2 support for hardware (desktops, laptops, mobile, printers, copiers, scanners, faxes, phones) and software systems (VMWare, Windows, Microsoft Office, Adobe, Web Ex, etc.). • Potential support for high-touch devices such as senior executive home offices and personal technology • Potential remote hands supporting enterprise hardware including (servers, storage, and networking equipment) • Support administration of Microsoft Server 2016/2019/2022, AD, DNS, DHCP, DFS, Exchange, and VSphere • Stay up to date with relevant state-of-the-art technology, equipment, and/or systems (VMWare, Cisco, Microsoft) • Evaluate new hardware and software technologies for use in the office and remotely • Provide troubleshooting assistance for a complex telecommunications environment • Build and deploy physical desktops, virtual machines, laptops, and mobile devices • Support office moves/adds/changes • Assist in the setup and support of audio/visual conferencing equipment • Provide other on-call responsibilities, duties or special projects as assigned by management Requirements Preferred Experience & Qualifications: • Bachelor’s degree (computer science or engineering discipline is preferred) • Energetic, dependable, adaptable individual • Able to work extended hours on occasion and be available to accept and work problem calls outside of normal office hours as directed by management • Strong problem solving and troubleshooting skills • Excellent verbal and written communication skills • Task oriented individual, capable of taking ownership of projects and complete within deadlines • Ability to work independently and collaboratively • Ability to prioritize and work on multiple projects • Ability to work well under pressure while keeping a professional demeanor • Ability to support very demanding end users and critical technologies • Excellent organizational and time/task management skills • Proficient in Windows 10 and Office 2016/2019/2021 Additional Skills: • Exposure to ticketing systems • Basic networking knowledge • Security minded experience • Exposure to data encryption technologies. • Exposure to VMware…