ColdQuanta is the world leader in cold atom technology and ColdQuanta's Quantum Computing business unit is developing the world's first universal, gate-model quantum computer using cold atoms. Quantum computing is a novel computing modality that uses the bizarre properties of quantum mechanics to process information in a fundamentally new way. As Nobel laureate Bill Phillips is ascribed to have said – quantum computing is as different from classical computing as a supercomputer is from an abacus. Quantum computers have the potential to radically alter the nature of information processing. ColdQuanta is using cold atoms and lasers to unlock this revolutionary power. Come help us lead the revolution Work incoming support desk tickets · Onboard/Offboard employees · Setup new computers, migrate data, programs, full workstation setup · Spec and purchase equipment · Solve hardware and software problems · Support software and line of business applications · Assist with planned projects · Work collaboratively and effectively as part of our five-person team and growing. · Seek out improvements in the IT environment · Document network information (we document everything, so if you like good documentation and pride yourself in creating great documentation you will be a good fit) · Accurately record details of work performed as it is completed · Report updates to team lead, ask for help or guidance when needed · Continually absorb and learn new technical skills Requirements Patience as it relates to performing support services in person and over the phone · Strong communication skills, demonstrating the ability to explain technical concepts to varying levels of end-users · Excellent communication skills while using remote tools, screen share, chat, in person, on the phone · Friendly, kind, and seeks to please · Customer service driven · Loves to learn and find areas where they can bring improvements to the organization · Motivated by the feeling of satisfaction after a job well done · Ability to talk technically with varying degrees of technical/nontechnical contacts · Strong listening skills · Must work well in a team environment, ready to share your experience; collectively and cooperatively deliver high-quality services to our users. · Self-motivated, go-getter attitude, excellent work ethic · 1-2 years’ experience with Desktop Support · Information Technology and Help Desk experience · You are expected to have reliable transportation & ability to lift 40 lbs. · Ability to work from home and in the office. Technical Skills: · Desktop Hardware & Software mastery · Windows 10 setup, troubleshooting, maintenance & upgrading · Mac OS setup, troubleshooting, maintenance & upgrading · Linux OS setup (will train) · OS Upgrading · Deployment of hardware and full computer setup to end-user · Software installations, customizations, data migration, setups & backups · Active Directory · Cloud Experience · Office 365 (user setup, edits, management) · OneDrive/SharePoint · Documentation and planning · Professional development training encompassing but not limited to willing to learn Windows Server administration, VMWare administration, Backup testing, Office 365 administration, Networking. Benefits Pay rate will be from $25 - $33/hr, it is a Non-exempt position Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave Stock Option Plan Student Loan Repayment Program