About Us Founded in 2017, Coalition is on a mission to solve cyber risk and create a safer digital economy where everyone can thrive. Digital risk is now a part of every business and it’s no longer solely the domain of technical teams. That’s why we combined comprehensive insurance with proactive cybersecurity tools to help organizations stay resilient to digital risks like cyber attacks, funds transfer fraud and much more. Our team works collaboratively across North America and Europe to prevent security failures and provide both technical and financial help when incidents do occur. Today, Coalition is the world’s largest commercial insurtech serving over 130,000 customers including many small businesses that rely on Coalition to help them chart a path forward in the new digital world. As of September 2021, Coalition has raised $520 million from leading global technology investors as well as highly-regarded institutional investors including: Index Ventures, Ribbit Capital, Valor Ventures, Durable Capital, T. Rowe Price Advisors, and Whale Rock Capital, valuing the company at more than $3.5 billion. Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, authenticity and diversity. That’s why we are proud to be named one of Inc’s Best Places to Work in 2021. About The Role Coalition’s exciting growth has presented us with a need to grow our IT team. IT at Coalition is accountable for creating, implementing, and assisting the technology and systems our employees use daily. We are looking for an IT Helpdesk Tech who will assist the on-boarding and off-boarding process. Additionally, this person will provide excellent technical guidance to our increasing global team with a key focus on the customer experience. Responsibilities • Assist the employee on-boarding and off-boarding process • Guide and assist IT hardware including end user Macbooks and desk technology (monitor, keyboard, mouse, etc.) • Provide technical aid for SaaS applications including Google Workspace, Okta, Slack, Jira, Confluence, etc. • Maintain documentation around IT systems, processes, and knowledge base articles • Provide quality end user assistance via ticketing system • Guide computer repair requests Requirements • 1-2 years of combined experience in IT Help Desk/IT Support Specialist related roles • Some college coursework or equivalent work experience • Experience troubleshooting and resolve hardware & software issues on macOS • Experience handling multiple priorities with a high level of detail • Experience assisting SaaS applications like Google Workspace, Okta, O365, JIRA, Confluence, etc. • Experience guiding inventory, provisioning Mac laptops, and assisting the onboarding/offboarding process • Experience troubleshooting wireless network connections and VPN connections • Solid knowledge of ticketing systems like Jira, Zendesk, etc. • Excellent customer service & communication experience • Located in the San Francisco Bay Area Bonus Points • Experience guiding users in Identity and Access Management systems like Okta • Working knowledge of networking fundamentals • Good knowledge of IT security top practices • JAMF management experience Why Coalition? We’re a highly fulfilling, mission-driven team who is committed to building a more diverse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated individuals to join #OurCoalition and help us on our mission to solve digital risk. To learn more, check out our featured press releases: Coalition Closes $250 Million in Series F Funding, Valuing the Cyber Insurance Provider at $5 Billion Coalition Named to Fast Company’s Annual List of of the World’s Most Innovative Companies for 2022 Coalition Launches Active Insurance, Reaches $650M Run Rate GWP Coalition launches tech-powered executive risks products with personalized risk assessment for all US small-businesses Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.