IT Helpdesk Specialist - Tier 2

Job Sector: Computer Help Desk

IT Helpdesk Specialist - Tier 2


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : CONTRACTOR
  • Employer Name : Ledgent Technology
  • Employer Location : Denver
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Sep 25th, 2022
  • Listing source : Learn4Good

Contract to Hire Onsite in DTC area Overview We're seeking an experienced IT Helpdesk Specialist, Level 2 to join our tech team and provide professional escalated technical support for our end-users in our US offices and working remotely. You'll set up and troubleshoot networking and wired/wireless LANs, get into registry entries, dive into the SQL server, and play with Exchange; and provide additional frontline and L1 team member support for desktop/laptop and mobile hardware issues. Some of the things you'll do: Handle escalations from Level 1 team members. Set up and troubleshoot wired/wireless LANs and workgroup PCs/printers, desktop/laptop (Windows and Mac) and mobile (Android and ioS) hardware issues and related software and connectivity issues with users both in-person and remotely. Build, configure, ship and support laptop hardware and related equipment for new hires. Assist with migration of on-prem Exchange to Office 365 cloud. Communicate clearly and professionally with stakeholders, following up as needed. Effectively document support requests, updates and resolutions in our ticketing system. Escalate unresolved issues to Level 3 support as appropriate. Travel up to 25% to our other US offices. And to do this, you'll have: Two-year college degree in IT or equivalent technical training and work experience; MCSA, CCNA, and Azure/AWS cloud certifications a plus. 4+ years desktop support in a corporate help desk environment; including 2+ years in a Level 2 role and 4+ years setting up wired/wireless LANs & connecting small workgroup PCs/printers. Extensive experience in on-site analysis, diagnosis, and resolution of complex desktop computer and telephony problems for end-users, while also acting as an escalation point for Level 1 team members. Advanced proficiency with telephony and computer hardware and software, including MS Office product suite with Office 365 Administration, Microsoft Exchange (On-Prem, Hybrid, Office 365), Windows Desktop (Win7, Win 10), and Microsoft Active Directory. Preferred in-depth knowledge of managing and maintaining Active Directory, Group Policy, Windows Desktop OS, Office 365, Microsoft Exchange. Microsoft SharePoint, Microsoft Intune, VOIP, Power Shell Scripting, and configuring and supporting Mobile devices (Android and iOS), printers, video conferencing and A/V equipment; extensive knowledge in supporting On-Prem and cloud-based phone systems, Zendesk, Azure, Next Gen AV's (Ex. Carbon Black, Vigilant). Strong customer service skills, with the ability to communicate clearly in spoken and written English, a patient demeanor, and professional style. Ability and interest in learning a lot and applying that knowledge; you're a quick study! Sound judgment, problem solving, and conflict resolution skills. Great organizational skills and team, with ability to multitask, prioritize and meet deadlines. We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, r protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

You can check out the full job description @ Learn4Good

Visit Learn4Good

Related Jobs - Computer Help Desk