Job Description - IT Helpdesk Level 1 Support - Remote IT HELPDESK - Level 1 Support Remote - Dallas, TX ICS is hiring a Level I Helpdesk Tech for an immediate contract in Downtown Dallas. What You'll Do: • Provides Tier 1 helpdesk support to end-users • Receives and responds to user requests, providing users with technical support and resolving routine problems • Receives and escalates, as needed, all levels of technical questions from users • Documents all user requests and enters status data from user calls into the Help Desk application; assists with regular reports • Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request • Installs software, hardware, and peripheral components • Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision • Maintains physical security and logical security accounts for assigned systems • Monitors and resolves entry-level issues relating to systems, network, and security • Performs entry-level remedial actions to correct problems • Writes clear, concise, and accurate documentation • Provides basic training to users on new company-provided product releases and new products • Assist in governing Problem Management root cause and next steps • Document known errors and provide input to knowledge management Skills/Experience You'll Need: • 1 year of helpdesk or service desk experience • Intermediate-level computer skills, decision-making, analytical, problem solving and interpersonal skills. • Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication a plus! • Job conditions require sitting, talking, or hearing, making visual inspections, making precise hand and finger movements. • Job conditions may require standing and walking.