Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible. The IT Helpdesk Engineer is responsible for the support of shared office infrastructure and equipment, software and account management for equipment and office infrastructure, asset management, software licensing management and general day-to-day help desk requests. The successful candidate will require current working knowledge of technologies detailed below along with excellent communications skills and a focus on customer support targeting TeleSign employee base. In addition, this role will interface with corresponding organization in other TeleSign location to move the helpdesk support to a consistent user experience irrespective of employee location. This is an hybrid position. Candidate must be located near Los Angeles, CA and comfortable with a commute to Marina del Rey. Key Responsibilities • Support all employee on-boarding activities including configuring, equipment, installing software, setting up email/telephones, VPN accounts and other services, setting up accounts and access rights based on role, providing employees office access. • Assist with recovery of company assets, account management, organizational manager support for departing employees. • Maintenance and support of office networks and shared equipment (i.e. printers, wireless access points, office security system, etc.). • Provide support and troubleshooting to local and remote staff for all aspects of IT. • Assist with the resolution of issues for users of the TeleSign internal systems and applications, personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, VPN, and local-area network access problems. Essential Requirements • 1-3 years of experience with managing and administering O365. • 1-3 years of experience with Windows 10, Active Directory, Microsoft Outlook, and Microsoft Office. • Experience with JAMF to manage and administer Apple devices. • Experience working with SSO and SAML • Working knowledge of Mac. • Experienced supporting major PC components i.e. desktops, laptops, printers, tablet, monitors. • Experienced in one or two technologies not commonly supported i.e. networking support, telecom, video teleconferencing. • Experienced working with the JIRA ticketing system. • Excellent customer service skills. • Ability to perform general maintenance duties including but not limited to, basic repair duties, moving of employee work stations, etc. Preferred Qualifications • Degree in Computer Science or equivalent. • Experience with virtualized environments. • Experience with SAN / NAS environments. About Telesign: Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications. Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation. Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics. Telesign does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.