Job Description Locations: Omaha, NE and Fargo, ND Duration: 2-3 days onsite then fully remote Key Skills: To fulfil access request for employees User Access provisioning, managing tickets Handling user access request Understanding the requests Working with contact centers 1-2 years of experience - fulfilling tickets Client is seeking a Help Desk Specialist to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity. • May install software or perform hardware testing remotely. • Enter commands and observe system functioning to verify correct operations and detect errors. *Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Qualifications: • Associate's degree in computer related field or equivalent training required. • 2-4 years experience required. • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. • Basic ability to work independently and manage one's time. • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.