Do you want a job where you can show up and make a difference in the world every single day? Are you ready to join a dynamic, mission-driven company? At ALIL we are dedicated to changing lives of undocumented immigrants through zealous advocacy, creative solution-finding and aggressive legal strategies. Apply today to join our team as an IT Help Desk Support and become a part of our mission! IT Help Desk Support About the Role: Ability to learn, maintain and update various CRM Softwares, or other system Platforms Respond to requests for technical assistance in person, via phone, chat or email Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Follow up with staff and leadership to ensure complete resolution of issues Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Resolve technical problems with Local Area Networks and Wide Area networks Prepare activity reports Inform management of recurring problems Stay current with system information, changes and updates Train computer users as necessary Clean up computers Other Job duties as assigned WHO YOU ARE: Speak, Read and Write in English Bilingual in Spanish Preferred but not required 1 or 2 verifiable years of experience in IT An excellent verbal and written communicator with all levels of personnel Organized and detail oriented required to handle large volumes of work simultaneously Strongly analytical with excellent problem-solving skills. Knows how to prioritize tasks while being flexible and adaptable A person who acts with integrity, professionalism, and confidentiality Can motivate and work with a team Experience with CRM, Live chats, etc. Working in office is required Proficient with Microsoft Office Suite and related software WHO WE ARE: Alexandra Lozano Immigration Law is an Immigration Law Firm headquartered in Seattle (Tukwila), WA with offices in Los Angeles and Chicago that does life changing work for Immigrants and the Injured Our firm employs passionate and driven individuals who are well-trained and efficient. We are a client-focused, results-oriented firm. Customer service and excellent results are our highest priority. We take pride in changing people's lives despite the challenges posed in the current immigration system. Our clients are the heartbeat of our law firm, and we treat them with respect and dignity. We have tightly created systems that we value and continue to hone-in on to improve, and we expect everyone to work within them. We work together as a team in a way that is similar to an assembly line. No one person in the case handles any aspect of the case from beginning to end. We each have a well-defined role. Our focus is on humanitarian immigration