Responsibilities: 1. Serves as a primary Virtual Help Desk escalation point for Help Desk Technicians to get assistance, troubleshoot and resolve problems. Additionally, clarifies problems and determines if additional expertise is required before further escalating ticket. 2. Assures the efficient operation of the Agency’s computers and makes recommendations to the IT Help Desk Manager regarding repair, upgrades, and purchases of hardware and software. 3. Provides primary Agency technical support in a specialized technology area(s) as assigned by the IT Help Desk Manager. Provides secondary/backup technical support as assigned. a. Creates support procedure documentation. b. Maintains inventory of assigned areas software and equipment. c. Ensures spare software and equipment is kept in a locked storage area. d. Provides Subject Matter Expertise for projects. 4. In consultation with and under the direction of the IT Director and IT Help Desk Manager, acts as a project resource for implementing the Agency-wide technology plan. 5. Implements and supports the policies and procedures developed by the Information Technology Department including IT Security policies. 6. Trains all applicable staff on Agency software, hardware, networking and any other area of IT subject matter expertise. 7. Travels to other Programs within the Agency to assist in technology projects and trainings. Essential Requirements: 1. Must have a Bachelor’s Degree in a related field and one years’ experience or must have a minimum of three years paid work experience in computer technician related field including basic troubleshooting of hardware and software. 2. Must have advanced level knowledge of PC hardware and software operations. Must be willing to attend advanced training in software, hardware, systems, security and Networking. 3. Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Personnel Policy; Motor Vehicle Operating Standards. 4. Must be willing to complete a personal background investigation conducted by the State of California and must meet California Community Care Licensing standards for employment. Salary Range: $18.00-$21.00 Additional pay for Cert Specific Victor Community Support Services (VCSS) is an Equal Opportunity Employer. It is the policy of VCSS to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.