Job Description Department: Infrastructure & Technology Position Title: IT Helpdesk Support Technician Reports to: Director, Infrastructure Essential Job Function: This position is responsible for help desk support, supporting network equipment and network infrastructure, server and network administration/maintenance, troubleshooting of network equipment and infrastructure, support for staff with day-to-day computer and software issues as well as provisioning and deploying new network and computer equipment. Candidate must have an understanding and working knowledge of network wiring, TCP/IP communication, Internet connectivity & routing, Windows Server and typical server applications, Windows workstation operating systems and typical Windows applications. VoIP equipment and software and IP camera equipment and software knowledge is a plus. Primary Responsibilities: · Respond to internal customer’s IT needs via helpdesk ticket or via phone request, quickly assess the technical support needed, and find a solution · Perform basic computer repair services such as motherboard replacements, hard drive replacements, operating system reinstalls, virus removals, and ordinary computer troubleshooting and repair services · Perform on-site and/or remote analysis, diagnosis and resolution of complex hardware/software problems for a variety of end users and recommend and implement corrective solutions · Responding to client requests via phone or email for support of their network/server/workstation equipment · Perform scheduled maintenance on client equipment · Perform new installations of computer and network equipment · Accurately document customer network and computer details in our CRM system · Clearly and accurately communicate with customers Qualifications / Requirements: · Ability to diagnose and fix computers · Basic knowledge of all current releases of Windows Operating System, Google Workspace (GSuite), Microsoft Office 365 Applications · Ability to perform Virus/Malware/Spyware detection and removal and be familiar with common removal software · High School diploma or GED required; Associate’s Degree / IT Degree preferred · Minimum 2-years experience required · Experience providing help desk support to users via telephone/email/remotely · Experience with mainstream router/switch and access points from vendors such as Cisco, SoinicWall, Ubiquiti, Netgear, Dlink, · Working knowledge and a strong grasp of networking principles such as TCP/IP, DNS, Windows Networking, Network Printing, Internet Routing · Experience with IP phones systems and or IP camera systems a plus Core Competencies: · Be personable and possess strong customer service skills · Proven multi-tasking ability, able to prioritize effectively · Ability to manage time and work responsibly without supervision · Must be available to work in the office M-F, 8:30 AM to 5:30 PM and be available for rotating on-call shifts on holidays and weekends - May be limited overnight travel Compensation: Base: $45,000 - $50,000, based on experience Annual Bonus: 5% target Employee benefits (health, 401k, life, etc.) Paid Time Off Free / Paid Parking Location : Forked River, NJ preferred; can also sit in Summit, NJ Company Description Headquartered in Summit, New Jersey, Simplicity Group Holdings (“Simplicity”) is one of the nation's largest and fastest-growing financial product distribution companies. Led by hallmarks of education, value, and partnership, Simplicity provides financial professionals and their clients with a comprehensive suite of products and services for developing and supporting holistic financial planning solutions. Simplicity provides its advisor, agent, broker-dealer, and financial institution partners with best-in-class and proprietary products and operational support in the areas of wealth management, guaranteed income, long-term care, and life insurance. The organization also delivers educational sales and marketing resources to help its partners consistently grow and scale their businesses and improve their service capabilities. In addition to organic growth, the company is also focused on growth by acquisition, with more than 40 companies joining the organization since 2016. Each of Simplicity's operating businesses is directed by its local management team and benefits from access to Simplicity's group resources. Simplicity has more than 500 employees and 35 operating subsidiaries across the US. Simplicity is owned by one of the leading NYC-based financial services private equity funds and by its operating Partners, who help drive the organization’s day-to-day business. Through partnership with top distribution organizations and technology companies, Simplicity seeks to provide compelling business solutions that will attract the industry's best leadership, talent, advisors, agents, and future partners. For more information, please visit simplicitygroup.com.