Role Title: IT Help Desk Technician Employment Type: Contract Duration: 6 months Preferred Location: Newark, CA Role Description: We are looking for a Helpdesk Technician. • If you’re the kind of person who sees a problem, develops a solution, and creates an improvement no one has asked for yet, then we want to talk to you! • As the successful candidate, you will be responsible for ensuring IT support requests are addressed in a timely manner while exhibiting exemplary customer service skills. • Candidates should be excellent engineers and organizers that have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment. • Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. • Be responsible for handling the Desktop Support services queue. • Provision computer hardware/software and network support. • Manage computer inventory and supplies. • Triage, prioritize and remedy end-user computer issues. • Manage projects in a results-oriented environment Requirements: • A minimum of 2 years technical support experience in corporate support • Excellent customer service ethics • In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of Microsoft products • Hands-on experience with computer hardware • Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms • Demonstrated knowledge of networking, DNS/DHCP, Active Directory • Strong analytical and troubleshooting skills • Demonstrated project management skills • Excellent communication and organizational skills • Demonstrated customer service skills • BS or equivalent work experience •