It help desk technician​/implementation specialist

Job Sector: Computer Help Desk

It help desk technician​/implementation specialist


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Barnes & Noble, Inc
  • Employer Location : Columbia
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Jul 18th, 2022
  • Listing source : Learn4Good

Type: Hourly Job summary This position will provide IT support for MBS employees, contractors, and external customers visiting the MBS offices. Applicants should have a basic understanding of the technical aspects of MBS computer systems as well as be highly customer service focused. We support Macs, PCs, printers, scanners, company cell phones, desk phones, projectors, etc. Additionally, we provide software assistance to employees, including OP menus, email clients, MS Office, RVI, etc. Responsibilities can also include Building/Imaging of new machines as well as construction and maintenance of physical network architecture to include anything from physical desktops and laptops toethernet cabling and office moves As both of the above elements will be involved, applicants will be assigned tasks based on a by need basis and one best aligned w/their skill set w/ample opportunity for cross training. This position can be either an 8 am to 5 pm Monday-Friday shift with a rotation of Help Desk cell phone coverage on the weekend, or there is also a 10 am to 7 pm schedule to provide services to our rep force or people working from home after normal business hours. In addition, successful candidates must be willing to work scheduled overtime periods. All internal candidates must have work history nstratingexcellent attendance and superior ratings in job performance, especially a high level of self- motivation in completion of assigned duties. Basic Responsibilities: • Handle Tier 1 help desk escalations through tickets, phone . • Follow up on dated requests and ensure timely resolution. • Create accounts and configure hardware for new employees ement. • Support audio and video equipment in Conference rooms. • Maintain spreadsheets of internal assets to ensure accuracy of inventory records. • Provide direct internal support of desktops, laptops, desk phones, company issued cell phones, printers, scanners, and network equipment. • Assist internal users with OP access and menu items • Internal support for email users, Microsoft Office Suite applications, RVI electronic storage • Other duties as assigned by the IT Help Desk and Implementation Supervisor.. Preferred Experience • Windows 7, Windows 8, Windows 10, Mac OS X and Microsoft Office • Basic knowledge of Active Directory • Mac and PC hardware, Printers, scanners, computer peripherals and Mobile devices (iOS, Android) • Client Mac and PC connectivity - Ethernet, wireless and VPN • Basic knowledge of file servers and network shares • Strong customer service and troubleshooting skills • Ability to communicate technical information, both verbally and in written format, to a wide range of end-users • Multi-tasking is key, as the selected candidate will have severalissues assigned n time. Equal Opportunity Employer Veterans/Disabled

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