IT Help Desk Technician II

Job Sector: Computer Help Desk

IT Help Desk Technician II


  • Sector / Category : Computer Help Desk
  • Is Job Remote : Job is Remote
  • Employment Type : FULLTIME
  • Employer Name : Gastro Health
  • Employer Location : Catonsville
  • Country : US
  • Minimum Salary : Not declared
  • Maximum Salary : Not declared
  • Salary Currency : US
  • Date Posted : Jul 13th, 2022
  • Listing source : Glassdoor

Gastro Health, LLC is the largest gastroenterology multi-specialty group in the United States, with over 130+ locations throughout the country. We employ the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees, which includes: Health, Dental, Vision, Paid Time Off, Life insurance, 401k, Profit Sharing Plan, Short & Long-term disability, HSA, FSA and Corporate Holidays. Are you ready to be a part of the Gastro Health family? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Job Description: The GH Level 2 IT Technician will provide technical assistance and support for Gastro Health users, or other affiliates; as it relates to using Gastro Health owned or managed equipment, software or other technical tools used to perform their job duties and/or to interact with Gastro Health personnel. This includes initial implementation of equipment, software and other tools, ongoing monitoring and quality control, troubleshooting and break-fix when things fail, and repair or replacement of faulty software or equipment. Adherence to established procedures and security mechanisms is a must and high confidentiality is required. ESSENTIAL DUTIES AND TASKS: • Install, configure, and deploy new or refurbished PCs, peripherals, and other technical equipment as required • Establish and maintain user account and systems access settings for users of numerous systems • Review incoming IT helpdesk requests, working tickets to user and management satisfaction both individually and as part of team efforts • Follow established procedures for various functional IT roles, including standard configurations for PCs and other equipment, hardening steps to insure security, and handling of sensitive data • Interact with other Technology Services team members, providing feedback on issues encountered, measures taken (whether successful or unsuccessful), and best practice mechanisms • Solicit feedback and assistance from other team members in solving issues that are either unfamiliar, high-priority or lingering • Balance work priorities to insure timely rectification of problems, while advancing longer-term initiatives related to quality control and/or process improvement • Other duties as may be assigned or required KNOWLEDGE, SKILLS & ABILITIES: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Language Ability: Must have effective written and verbal communication skills in English, and demonstrate strong empathy and patience when dealing with potentially frustrated users/customers • Reasoning Ability: Must possess and demonstrate an ability to follow progressive, logical steps leading to deductive reasoning in troubleshooting • Ability to organize and set priorities • Must possess strong analytical and problem solving abilities • Must demonstrate strong attention to detail • Confident, self-starter requiring little guidance • Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner • Ability to communicate effectively with all levels of staffing, from production employees to senior management, in an organized, professional manner • Proactive, with a strong sense of ownership and accountability with respect to job duties and responsibilities • Must be very dependable • An exceptional level of autonomy is required MINIMUM QUALIFICATIONS: • At least one year of experience in internal IT Support, Help Desk, or similar preferred • Experience with Microsoft Active Directory domain environments a must • Associates degree in Information Technology or a related field preferred • A+, MCITP, or comparable IT certifications a plus • A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests is required. • Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test and new hire physical examination. The incumbent must be able to maintain complete confidentiality of any information s/he encounters. COMPUTER / APPLICATIONS SKILLS: • PC Hardware • Experience installing, configuring, replacing or upgrading PC and laptop components, including power supplies, RAM, disk drives, docking stations/port replicators, NICs (no board-level required) • Networking • Working knowledge of IP networking / Ethernet / Cat 5 • Experience in basic IP network troubleshooting • Ipv4 (Ipv6 a plus) • DHCP • DNS • Basic cabling • Operating System • Windows 10 Desktops participating in Windows 2008+ Active Directory with Windows 2012/2016 Servers • Well-versed in how to deploy and configure Windows • Conceptual understanding of Active Directory forests, domains, sub-domains • Be able to differentiate between domain accounts, local accounts, user accounts, service accounts, etc. • Know about local policy and Group Policy Objects and how to diagnose • Familiar with WSUS and how to interact at a client level • Versed in configuration and troubleshooting of software applications • Browsers configuration, diagnosis, troubleshooting, updates, tuning • Internet Explorer • Mozilla Firefox • Chrome • Safari • MS Office 2007-2016 • Exchange / Outlook 2007-2016 • Common 3rd party plug-ins (Java, Adobe Flash, Adobe Reader, etc.) • Various productivity applications WORKING CONDITIONS: This work is performed in both a remote and business office setting. Travel to locations is required, as necessary.

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