Position Title: IT Help Desk Technician Location: Aberdeen, Maryland Employment: Full-Time (MUST BE A U.S. CITIZEN) Experience: One year (Level I); Five years (Level II), Seven years (Level III); Twelve years (Level IV): Experience providing service desk support in an IT environment; usage of automated ticketing tool; and diagnosing and resolving customer IT issues. Security Clearance: SECRET Required Education and Certifications: • High School Diploma (Relevant Education can be substituted for experience) • CompTIA A+, Network+, or Security+ • ITIL Foundation strongly desired Scope: As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD. Job Description: Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Duties and Responsibilities: • Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems • Installing/configuring operating system images and specialty software on customer devices. • Documenting activities using Trouble Ticket automated software • Performing backup and restore of software and data on client compute devices • Trouble shooting and resolving client network and wireless issues • Testing, analysis and repair of computer system hardware and software malfunctions • Deploy interoperable and integrated standard office automation desktop software • Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers. • Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed • Identify network problems impacting users and work with appropriate Tier II or III administrators • Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity • Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services. • Utilize remote tools to connect to remote desktops. Applications include SCCM.' ' Work Remotely • Temporarily due to COVID-19 Job Types: Full-time, Contract Pay: $20.00 - $35.00 per hour Benefits: • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Tuition reimbursement • Vision insurance Schedule: • 8 hour shift • Day shift • Monday to Friday Ability to commute/relocate: • Aberdeen, MD 21001: Reliably commute or planning to relocate before starting work (Preferred) Education: • High school or equivalent (Preferred) Experience: • Customer service: 1 year (Preferred) License/Certification: • CompTIA Security+? (Preferred) Security clearance: • Secret (Preferred) Work Location: One location