it desktop support technician.+ boston , massachusetts+ posted 1 day ago • * job details • * summary+ $35 - $39 per hour+ contract+ bachelor degree+ category computer and mathematical occupations+ reference 953082job details job summary: The IT Desktop Technician provides 2nd level support for client's Information Technology users who are working locally on site, or in remote locations, . The IT Desktop Technician reports to the Manager of Service Delivery and plays an instrumental role in resolving end user hardware, software and network issues to enable the user to continue to perform their job functions. The IT Desktop Technician must have strong troubleshooting skills to resolve issues and be able to provide excellent customer service to our users.location: Boston, Massachusetts job type: Contract salary: $35 - 39 per hourwork hours: 9am to 5pmeducation: Bachelors Responsibilities: DUTIES & RESPONSIBILITIES: Specifically, the client's IT Desktop Technician will perform the following duties: - Use remote support application to assist users working remotely. - Installation of required software on a desktop / laptop. - Internal hardware replacements including hard drives, memory chips. - Remediation of viruses/malware on desktops and laptops. - Computer and printer relocation, when asked, for individual and departmental office moves, ensuring all equipment comes back online in a timely manner. - Use of imaging software to create/restore images for laptops and desktops. - Support for Windows 10 and Mac OS - Support for VPN, Multi-Factor Authentication (MFA) and mobile devices, such as cell phones and tablets. - Basic support for current Microsoft Office Suite. - Audio/Visual support for conference rooms. - Basic understanding of Active Directory and networking. - Troubleshoot end user problems, including, but not limited to, applications, desktop / laptop, printers, monitors, network connections, mobile devices, etc. - strong customer support skills and a focus on communication and collaboration with Helpdesk staff as well as IT Department application groups Further, the Desktop Technician will: - Carry out periodic transport of computer equipment between Boston area client buildings and the client's location using an client provided vehicle. - Coordination with field technicians to supply them with required end user equipment. - Provide coverage for other field technicians when they will be unavailable for extended periods of time. - Work as a technical resource on assigned projects with other members of the IT Infrastructure Team. - Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner consistent with the Authority's "Driven by Customer Service" quality standard. MINIMUM REQUIREMENTS / QUALIFICATIONS: - A high school diploma or equivalent and four (4) years of experience with Desktop / Service Delivery Support- strong analytical and troubleshooting skills; effective organizational, multi-tasking, time management and interpersonal skills - Be able to work as part of a team - The ability to learn new technologies and applications - Possess solid written and verbal communication skills - Be a mature and self-motivated, professional able to work in a fast paced, changing environment - Proficiency with Word, Excel and PowerPoint applications qualifications:+ Experience level: Experienced+ Minimum 4 years of experience+ Education: Bachelors skills:+ Desktop Support (4 years of experience is preferred)+ Helpdesk (4 years of experience is preferred)+ Active directory (4 years of experience is preferred)+ Windows 10 (4 years of experience is preferred)+ Mac OS (4 years of experience is preferred)+ VPN (4 years of experience is preferred)+ Multi-Factor Authentication (4 years of experience is preferred)+ MFA (4 years of experience is preferred)+ support desk (4 years of experience is preferred) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, r legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements esentative for more…