Community College of Philadelphia Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond. Community College of Philadelphia is seeking to fill a IT Desktop/Help Desk Technician (Technical Craft Speciaslit A) position. The TIT Desktop/Help Desk Technician (Technical Craft Specialist A) position is responsible for providing IT technical support to the College's faculty, staff and students campus-wide. This position provides exceptional customer service in resolving support service requests via telephone, email, walk-in or via remote desktop control; and filters, articulates, logs, and/or escalates more complex issues to the appropriate support level(s). This position performs installations, deskside support and maintenance of computer hardware and software; as well as problem recognition, research, isolation and resolution steps for all client requests for technology services support. Travel from the College's main campus to the regional centers, as needed, to move equipment between rooms/sites. • * THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE WORK ** For a complete position description, and apply online, please visit our career site at jobs.ccp.edu, or click the "Apply" button. "Success Starts Here" is our message to the Philadelphia community - and at Community College of Philadelphia, we recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most. Our benefits include: • 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members • College-paid life and disability insurance • College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break • College operates on a 4-day work week during the summer months (off on Fridays) • Most employees work from home one day each week • Tuition remission (for classes at the College) • Forgivable tuition loan (for classes at any accredited academic institution) • 403(b) retirement plan with 10% College contribution • Health care and dependent care flexible spending accounts • Paid vacation plus holiday and personal time off Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Minimum Qualifications • High School diploma required. • At least two (2) years direct experience supporting personal computers, mobile/tablet devices, and mobile applications in a professional work environment using MS Windows and the MS Office Suite of applications required. • Excellent verbal and written communication skills are required. • Demonstrated ability to translate technical knowledge into actionable direction required. • Demonstrated excellence in customer service and professionalism is required. • Demonstrated commitment to detail and follow through. • Flexibility to work evenings and weekends, as needed. • Must possess and maintain a valid driver's license and access to reliable transportation. • Must be able to lift a sixty (60) pound parcel from floor to a desktop height as needed. • Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds. Preferred Qualifications • Associates degree preferred. Any and all degrees must be from a recognized institutional accreditor. • At least two (2) years' experience working in a Microsoft AD environment is preferred. • A + certification is preferred. • Microsoft MCTA or MCSA certifications preferred. • Industry standard technical certifications on Dell computers and Hewlett Packard peripherals are preferred. • Experience installing and configuring hardware/software is preferred. • Experience with Apple Macintosh is preferred. PI191789937